We offer FREE shipping on all our orders to UK mainland and flat rate worldwide tracked with Royal Mail for £15.99

Lost items.

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.


If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Please ensure that the item is returned in its original packaging and tags intact.

You can return a product within 30 days from the date you purchased it. We reserve the rights not to accept items returned after 30 days. Ensure that your order information and enclosed with the item that’s being returned.

Please return the items to;

Simply Character
15 Hertford Road
New Barnet
United Kingdom

Select your currency
GBP Pound sterling
EUR Euro